Privacy Policy Overview
Your privacy matters and is treated with care at Qandroveon.
Protecting Your Data
We prioritise protecting your personal information and comply with Malaysian data protection laws to ensure confidentiality.
This policy explains how we collect, use, and safeguard your information when you interact with Qandroveon.
What Information We Collect
We collect both the information you provide directly and automatic data from your use of our website or services.
Information You Provide Directly
- • Full name and contact details given through forms
- • Email addresses for communication and updates
- • Phone numbers for support or queries
- • Feedback shared in correspondence
- • Booking or participation details for sessions
Automatic Information Collection
- • Website usage information such as page views
- • Device information and browser type used
- • Browser cookies for essential website functionality
- • Analytics to improve services and usability
- • Location data where permitted by your device
How We Use Your Information
Information is used to provide our services, communicate updates, and enhance your experience with Qandroveon.
- • Managing session bookings and communications
- • Responding to messages and user feedback
- • Improving website functionality and offerings
- • Adapting mindfulness routines to user needs
- • Keeping you informed about changes and news
- • Complying with legal requirements in Malaysia
- • Protecting against misuse or security risks
Your Privacy Rights: You have control over your data. We are committed to transparency and honoring your privacy preferences.
How We Share Information
Information is only shared as necessary for service delivery, legal compliance, or with your explicit consent.
Trusted Service Providers
Third-party providers are only given access to data needed to deliver essential functions or services on our behalf.
Legal Compliance
We may disclose data if required by law, court order, or for regulatory obligations.
Aggregated & Anonymous Data
We may use anonymous information to compile statistics without identifying individuals.
Your Rights & Choices
You may access, update, or request deletion of your personal data as explained below.
- • Request access to your stored personal data
- • Request corrections of inaccurate data
- • Request deletion of your personal information
- • Request transfer of your data to you
- • Object to certain processing activities
- • Request limits on processing of your data
Contact us at any time to exercise your rights or address privacy concerns. We respond as promptly as possible.
How We Protect Data
Security is a priority. We use organisational and technical safeguards to help keep your information safe.
Technical Data Protections
- • Website encrypted using SSL certificates
- • User authentication and password protections
- • Routine data backups with restricted access
- • Continuous monitoring for potential threats
Organizational Data Measures
- • Staff training on confidentiality obligations
- • Privacy policies reviewed and updated regularly
- • Access to data is strictly controlled
- • Procedures in place for addressing breaches
Data Retention
Your data is stored as long as necessary for service provision, legal compliance, or until you request deletion.
- • Stored for the duration your account remains active
- • Kept while sessions or communications are in use
- • Held for auditing or support purposes
- • Maintained per Malaysian financial regulations
- • Held with your consent for communication
We periodically review retention needs and delete information if no longer required.
Transfers Outside Malaysia
Data may be processed outside Malaysia subject to adequate protections and compliance with your rights.
- • Standard contractual clauses are used for safety
- • Transfers only occur to trusted parties
- • Your consent is sought when needed
- • We comply with international privacy laws
Use of Cookies
Cookies support site operation and provide insights for improvement. You can adjust preferences through our cookie notice.
Types of Cookies
- • Enabled for authentication and website security
- • Used to monitor site usage and trends
- • Remember your selections and settings
- • Support features such as chat or feedback
You are able to change or withdraw your cookie preferences at any time.
Privacy Policy Updates
We review our privacy policy regularly and keep you informed regarding significant revisions.
- • Change notices on our website
- • Email updates if you subscribe
- • Date of latest revision posted clearly
- • Policy accessible at any time for review
Material changes are announced via the most appropriate channels.
Contact Regarding Privacy
For privacy concerns, questions, or requests, please contact our support team.
Qandroveon
The Starling Mall, Lingkaran SV, Damansara Utama, Selangor 47400 Malaysia
Phone: +60 5-549 8119
Email: content@qandroveon.sbs
This policy was last updated on February 7, 2026.
This policy is effective as of February 7, 2026.